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Our Terms Shape How Your Account Works

When you open an account with us, you're agreeing to the rules that protect both your wallet and the games you play.

Account registration in secondsDeposit & withdrawal clarityDispute resolution steps
liga planet Our Terms Shape How Your Account Works
REACH US ANYTIME

Contact Us About Terms Questions

Email Support Email [email protected] with any questions about our terms. We respond within 24 hours on weekdays. Include your account ID and the specific term section you're asking about so we can help faster.
Live Chat Open our live chat from the lobby between 09:00–22:00 WIB, Monday to Sunday. Our team can clarify account rules, deposit terms, withdrawal steps and dispute procedures in real time.
Account Inbox Check your account inbox under Settings > Messages. We send policy updates, account alerts and term clarifications there so you stay informed without missing notifications.
SECURITY & DATA

How We Protect Your Account & Information

Password & Login Rules

Your account password is yours alone—never share it, even with us. We encrypt login sessions, verify new devices on first access and log you out after 30 minutes of inactivity on shared devices. Change your password every 90 days.

Payment Verification

Deposits via DANA, OVO, GoPay and QRIS are verified instantly by our payment partner. Withdrawals require identity confirmation—we match your account details to your payment method to prevent fraud and money-laundering risk.

Data Retention & Deletion

We store account data for seven years after closure to comply with regulations and resolve disputes. You can request a full data export anytime—email [email protected] with your account ID and we'll send it within five business days.

Cookies & Tracking

We use session cookies to keep you logged in and analytics cookies to track lobby use and game preferences. You can disable non-essential cookies in Settings > Privacy without losing account access, but some features may slow.

Account Suspension

We may suspend your account if we detect fraud, underage access, bonus abuse or payment defaults. You'll receive notice via email with the reason. Most suspensions are temporary; email [email protected] to appeal.

Dispute & Reversal Process

If you dispute a withdrawal or game outcome, contact us within 14 days. We investigate using game logs, payment records and account history, then respond in writing within 10 business days with our decision.

Terms & Conditions Frequently Asked

Your account stays active but we may mark it as dormant. We don't close it or delete your balance—you can log back in anytime. If we suspect fraud risk due to long inactivity, we'll ask you to verify your identity before withdrawing. Check your email for any dormancy notices.

You can update your email in Settings > Account Details anytime. Your registered name cannot be changed once set—it must match your payment method for withdrawal verification. If you need a legal name correction, email [email protected] with ID proof and we'll review it.

Minimum deposit is Rp50,000 across DANA, OVO, GoPay and QRIS. Maximum per transaction is Rp10,000,000. Withdrawals have the same limits. Daily withdrawal limit is Rp50,000,000. Contact support to request a higher limit if you need it for a single transaction.

DANA, OVO and GoPay withdrawals reach your wallet in 5–15 minutes. QRIS transfers clear within 30 minutes. Bank transfers take 1–2 business hours. We process all withdrawals between 08:00–23:00 WIB; requests after 23:00 queue for the next business day.

No—we hold liability if you report unauthorized access within 24 hours. Always enable two-factor authentication in Settings > Security and log out from public devices. If you suspect compromise, email [email protected] immediately with your account ID and the transactions involved.

You have 14 days from the game end time to dispute. File a claim via Settings > My Disputes with game details and a description. We review our game logs and your account history, then respond in writing within 10 business days. Most disputes resolve within five business days.

Yes, you can request permanent closure by emailing [email protected]. Your balance is paid out within 5 business days and your account is marked closed after 30 days. You can also set a temporary pause (7, 14, or 30 days) in Settings > Account Restrictions without losing your balance.